FAQs

Our current website processing time is approximately 1 business day. Once your order has been completed and checked, it will be shipped using the shipping method selected at checkout.

Processing time is separate from shipping transit time. If you need your order by a specific date, please contact us before ordering and we’ll let you know whether we can meet your timeline.

Yes! We offer free digital previews upon request.

A preview can help if you’re unsure about a font, wording, personalization or design choice. Visit our Request a Preview page and send us the details you would like to see.

Custom ideas are welcome. If you don’t see exactly what you’re looking for on the website, send us a message with your idea and as much detail as possible.

We’ll review your request and let you know how we can help.

We have a step-by-step application guide and video to walk you through the process.

Visit How to Apply Your Decal for the complete instructions. Application instructions are also included with your order.

For best results, gently hand wash your decorated item with warm, soapy water. Do not soak the item or scrub the decal with harsh chemicals or abrasive cleaners.

Items with our vinyl decals should not be placed in the dishwasher or microwave. See our complete Decal Care instructions.

Our vinyl decals work best on clean, dry, hard and smooth surfaces. Popular uses include tumblers, water bottles, cups, laptops, car windows and other smooth surfaces.

Textured, porous or heavily curved surfaces may not provide the same adhesion.

Because each decal is personalized to the selections submitted with the order, please review your size, color, font, spelling and personalization carefully before purchasing.

If an incorrect selection or personalization was submitted with the order, a new order will need to be purchased with the correct information.

If you’re unsure before ordering, you can always request a free preview.

If we make a mistake, we’ll make it right.

If your order arrives incorrect, damaged or with a problem you believe occurred during production, please contact us so we can review the issue and help.

You can also review our Returns, Refunds & Order Issues policy.

Yes. Customers can join our VIP community to receive special offers and savings, including a 15% discount for joining.

Visit Become a VIP to learn more.

Yes! Website orders of $15 or more qualify for free standard shipping.

Available shipping options and any applicable charges will be shown at checkout.

The easiest way to reach us is through our Contact Us page or by email at angela@decalsbyadavis.com.

We’re happy to help with order questions, personalization, sizing, colors, custom design ideas and other questions.

You can follow Decals by ADavis on Facebook and Instagram, subscribe to our email updates, or join our VIP community to hear about new products, promotions and other shop news.